Bonavie.com :: Help zone

Website Information

We make every attempt to keep our online catalog complete and accurate. Infrequently, data may be inaccurately displayed on our site due to system errors. While we make every attempt to avoid these errors, they may occur. We reserve the right to correct any and error when they do occur.

Due to market conditions and manufacturers’ price increases may necessitate price adjustments and also Silver prices may change due to the volatile nature of the market, our current prices on this website are also subject to change without notice. We apologize for any inconvenience that this may cause. If you have any questions, please do not hesitate to contact us at cs@bonavie.com.

Product Pricing & Availability

All our charges are in Canadian dollars, and all prices and availability are subject to change without prior notice.

All prices listed in US dollars are noted as estimates because (a) conversion rates may change from the time you check out of our shopping cart and (b) banks have different currency conversion rates.
Although we make every effort to update our web site, there may be times that an item is temporarily unavailable or certain items are one-of-a-kind and are not available for multiple orders. If this happens, you will be notified by email about the situation.

If you're interested in a piece of jewelry that is currently unavailable, please contact us and we can tell you when the item will be back in stock or help you find another item.

Product Images

We would like you to view our products in great detail before making purchase, however, some products may appear larger or smaller than their actual size in our photographs since every computer monitor is set differently, color and size may vary slightly.

Materials, Size and Weight

All materials used in our jewelry such as 925 Sterling Silver, 316L Stainless Steel, Swarovski Crystals and Semi-Precious Gemstones are genuine unless otherwise noted. Due to individuality of products, weights and measurements may slightly vary from the descriptions given.

Gemstones & Healing Information

Many gemstones are traditionally treated to enhance appearance. The healing information on this website is presented to you to use as you see fit, but is not to take the place of professional medical advice.

Ordering Policy

No minimum order amount is required for any of our merchandise. All orders are normally processed within 2 business days. Custom-made jewelry may take longer to ship. Customers will be notified for any unusual delay via email.

We accept orders from any country but we also reserve the right to reject any orders which we believe to be fraudulent.

Ordering Online
We accept Visa, MasterCard, American Express, Discover card and PayPal. Payment is processed on day of shipment only. We use PayPal as our payment getway, all your credit card or electronic check payment are handled by PayPal. All PayPal payment are subject to PayPal account rules and regulations.

IMPORTANT: Please review all delivery address information before you submit an order, as incomplete address information or phone number may delay delivery.

Ordering by Mail or Fax
For mail or fax orders, we accept payments by money orders, cashier's checks and company/personal checks issued by Canadian Bank and it takes approximately five (5) to seven (7) business days to clear before your order is shipped. For returned checks, we will collect a CAD25.00 bad check fee (in addition to the order total).

Please send your payment along with your printed ordering copy to the following address:

BONAVIE.COM
92115 – 7400 Boul. Taschereau
Brossard, QC
J4W 3K8
CANADA
Please note that any Mail or Fax order where payment is not sent in fourteen (14) days from the order date will be automatically cancelled.

Delivery
Orders are usually shipped within 2 business days (Monday - Friday); Custom-made jewelry may need longer time to ship. Please allow additional time during the busy holiday season. We ship via Canada Post. Click here for Shipping detail.

Shipping

Most of our orders are shipped via Canada Postal service by Registered Mail and Xpresspost. Recently we added Regular Airmail in order to offer the best priced shipping method to our customers. However, Regular Airmail is not insurable for any contingency happened during shipping.

Invoice

Our online Invoice is valid only when the full payment is made.

Duty and Taxes

Since Bonavie.com is a company based in Quebec, provincial law requires that we charge 7.5% Provincial Sales Tax on orders is placed in and shipped to an address within Quebec.

State law requires we charge 6% Goods and Services Tax on orders is placed in and shipped to an address within Canada.

International customers may be subject to customs and duty charges, which are levied once the package reaches your country and you are solely responsible for import/duty fees, if any.

Return Policy

To help ensure you make the right choice, we offer a very flexible return policy. If for any reason you are not satisfied, you can return your item within 30 days of your order's shipping date for a full refund or exchange. Taxes are refundable if your item is returned through the proper channels. Please note that the shipping fee is non-refundable except the return is a result of our error.

Return items should be in the original product packaging and include a copy of the invoice in the box, any product that has been used or worn may not be returned. If you wish to return a product, please send an e-mail to our Customer Service Department, we will then guide you through the process and a RAC (Return Authorization Number) will be given to you. Please do not forget to include your name and order number in your e-mail.

Although we are doing our best to try to meet your needs, there are aspects that we may neglect. If you have any suggestions, encounter any online problems or have special request, you are welcome to drop us a note to let us know. Our contact information is as below:

- Email: cs@bonavie.com
- Fax: 1-450-923-5728

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